• Netmage Tech System may provide Clients with initial estimates, otherwise referred to as quotations, for projects on request. The final project value may vary from the initial quotation if additions are requested to the original scope of work.
• Netmage Tech System will provide quotations in writing by email to Clients, which will include a hyperlink to these Terms and Conditions. Acceptance by a Client of a Netmage Tech System estimate is subject to acceptance of the terms and conditions unless specifically agreed in writing between the Client and Netmage Tech System to the contrary.

• New projects require a 50% upfront payment for the commencement of a project, 40% once the development is complete and a final payment before the project is made live.
• In the event that website development cost has been broken up into a payment plan. Netmage Tech System will remain the owners of the website until the design and development work has been paid in full as per the initial quotation.

• In the event that there is a delay in the completion of a project, Netmage Tech System will communicate such delays to the Client in writing via email Or Sms.
• All Graphic design content needs to be provided within 1 week of a deposit being paid to commence a project.

• Fixes for newly built websites need to be identified within a 14 day period from going live. If fixes are identified after this period and the client is not on a Maintenance agreement then a quotation will be issued to commence such fixes.

• All website content needs to be provided by the client within 1 week of payment of a deposit to commence a project. Should the client delay issuing Netmage Tech System the content required for the project, Netmage Tech System reserves the right to renegotiate the cost of the project as well as the expected completion date. In such instances, Netmage Tech System will request any outstanding payments to be settled before the continuation of the project.
• CMS websites require updates to plugins and themes. If the client has not opted for monthly maintenance, such updates and the cost thereof, remain the responsibility of the client. However, plugins and themes may be quoted for separately if required.
• Additional pages, images and revisions on projects above the scope of work agreed above will attract additional charges.
• All E-commerce websites will come with Flat Rate shipping. It is the client’s responsibility to negotiate shipping costs with his/her preferred supplier and to provide Netmage Tech System with specified flat rates. Alternative Shipping Plugin purchase.

• Netmage Tech System will invoice for hosting and domain renewals on an annual basis. This is only applicable for websites hosted and maintained by Netmage Tech System.
• Netmage Tech System will not be liable to the Client for any compensation in respect of any downtime that may occur with the hosting of their website(s).
• In the event that a Client wishes to move their website to another web server supported by another party, then Netmage Tech System will cooperate fully, subject to all outstanding amounts being paid up in full, in some instances a transfer fee will be applicable.
• Login details and passwords need to be kept confidential and secure. Netmage Tech System will not be held accountable for email account/website hacks. We do not keep passwords on record and will subject any password request to security measures deemed sufficient to legitimise the request.

• The source code of all website web pages remains the intellectual property of Netmage Tech System until such time as payment is made in full by the client and may not be copied and used by any other party without the consent of Netmage Tech System.
• All scripts, CSS and include files used within Client websites, remains the intellectual property of Netmage Tech System until such time as payment is made in full by the client and may not be copied and used by any other party without the written consent of Netmage Tech System.
• All Client logo images, images unique to the Client, i.e. of their premises, workforce and their business, plus all written copy, belong to the Client and are covered under their copyright. Netmage Tech System will not reuse Client written content or images without the express permission of the Client.

We expect you to:

• Provide any information that has been requested within agreed timescales
• Pay all invoices within the payment terms defined in our agreement
• Let us know in advance if you are unable to do this, or if your circumstances change

We are keen to improve our high level of Client service and welcome any comments that you have, either complimentary or critical. If a project has not met its targets we would appreciate your feedback about what we can do to avoid the situation in future. We want our clients to be 100% happy with the service they receive.

Certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for:

• File Submissions: Spelling, Punctuation, or Grammatical Errors made by you.
• Inferior quality or low-resolution of uploaded images.
• Errors in user-selected options such product type, size, finishing options, or quantity.
• Delivery delays due to improperly prepared files.

Once a print job has been approved by you and "sent to press" on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to Netmage Tech System department, you are responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted.

Please note that no work will proceed on any print job in your order until full payment is received by Netmage Tech System Pvt Ltd

All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods:

• Pay by Debit/Credit Card
• Pay on Account.
• Pay by Net Banking.
• Pay through Payment Gateway.